Frequently Asked Questions
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View general information on pricing, licensing, and account administration issues
Our sample licenses can be found on our Subscriber Resource Center. Note: these are only examples and should not be executed.
You may lose access to ACS content if a user on your campus accidentally triggers an IP block due to excessive downloading, excessive sessions, or spider trap activity. This can be the result of a number of issues, many of which are accidental. Contact our Customer Service and Support team immediately for assistance at firstname.lastname@example.org or (888) 338-0012 from 8:30 AM to 5 PM (Eastern Time). If calling from outside the US, the number is +1 (614) 447-3674.
For more information see our Managing IP Blocks page.
ACS Publications provides COUNTER-compliant usage reports via the Institutional Administrator Portal. You will need to log-in to view and download these reports.
Please contact your Account Manager, or contact our Customer Service and Support team for assistance at email@example.com or (888) 338-0012 from 8:30 AM to 5 PM (Eastern Time). If calling from outside the US, the number is +1 (614) 447-3674.